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Shipping policy

U.S. Domestic Shipping

KHOI offers standard, expedited, and next-day delivery services within the United States. Available options will be displayed at checkout once you enter your delivery address.

Standard Shipping - $10

  • Orders are processed within 3-5 business days (excluding weekends and holidays).

  • Delivery typically takes 3-5 business days via Fedex SmartPost, depending on your location.

  • Orders shipped to P.O. boxes are sent via Fedex or USPS and may take 5-7 business days.

Express Priority - $50

  • Orders are processed within 1-2 business days.

  • Delivery typically takes 1-2 business days.

Next Day Priority - $75

  • For orders placed by Noon CST, we offer same-day processing with next business day delivery. Note: Next day shipping orders shipped on Friday may not deliver until Monday. 

  • Orders placed after Noon CST will be processed the following business day.

Express and next-day orders are not processed or shipped on weekends or holidays

Returned Packages & Reshipments 

If an order is returned to sender for the following reasons, the customer is responsible for the reshipment costs: 

  • Address incorrect (missing apartment/suite number,  incorrect street address, incorrect zip code) 
  • Customer did not pick up from access point within allotted timeframe 
  • Customer refused package upon delivery
Free Shipping

We offer complimentary standard shipping on U.S. orders over $150 (before taxes). Please select the free shipping option at checkout.

Order Tracking

Once your order ships, you will receive an email with tracking information. Transit times may vary based on carrier and location.

Multiple Orders

We may combine multiple orders placed within a 1-3 business day timeframe for shipping efficiency. By placing multiple orders, you agree to this policy and acknowledge that refunds will not be issued for combined shipments.

International Shipping

KHOI offers international shipping starting at $35, with free international shipping on orders over $300 USD. Taxes and duties will be calculated at checkout to prevent unexpected fees at customs.

  • International orders are shipped via DHL and typically deliver within 2-5 business days. We recommend signing up for the free service MyDHL+ to handle your deliveries and any special notes for the courier. 

  • We are unable to modify or edit international orders once they are placed.

  • Exchanges are not accepted for international orders with the exception of Canada. Please double-check your order before placing it.

Please double check the confirmation email sent upon placing your order to ensure the address is correct and in full. Should you need to make any changes you can do so on the confirmation page, if you need further assistance please email our Concierge. 

 

For information on preorders, please click here. Click here to visit our Help Center.   Should you require any further assistance, please email our Concierge at help@shopkhoi.com and we will be glad to assist you!