ALIA NECKLACE

1. Pre-order Items ship in approximately 4-6 weeks from order date. We are unable to expedite the shipment date nor speed of delivery.
2. We reserve the right to amend the shipment date and will communicate any changes via the e-mail on file. Please ensure that you have added help@shopkhoi.com as an email contact to ensure you receive all updates regarding your order.
3. Pre-orders and orders of in-stock items cannot be cancelled nor modified. We are unable to add or remove items from any orders.
4. Shipping fees cannot be waived or combined after purchase has been made.
5. Payment in full is required at time of purchase and the pre-order item will ship at a later date according to the communicated timeline.

Our pieces are made from brass and plated in 18K gold, finished with our signature antique gold polish.

All items will be packaged in one of our premium packaging options. Please note that each item will likely not have its own packaging.

Unfortunately, we cannot fulfill requests for particular packaging choices at this time. If you would like additional packaging, kindly purchase online via our packaging product page.

In order to reduce our carbon footprint, we have decided going forward that versus putting each individual item into separate bags, our fulfillment team has been empowered to combine similar size items, respectfully. We understand that you may love getting an item in each bag, but we are being more mindful in reducing waste and decreasing our footprint more by taking this approach.

We ship your KHOI purchases from our fulfillment center within 3-5 business days of your order (business days do not include weekends or US federal holidays). Please keep in mind that your purchases will be shipped within 3-5 days of your order, not delivered. Delivery times may vary depending on the shipping address.

Our Domestic standard shipping fee is $10.00 while International shipping is available on all products starting at $35.00. Expedited and Next-Day shipping options are also available for domestic orders only.

Please note that we reserve the right to combine multiple orders placed within a 1-3 business day timeframe for business or shipping efficiency. By placing multiple orders within this period, you agree to this policy and acknowledge that refunds will not be issued due to combined shipments. 

Transit times may vary based on local import laws and carrier schedules.

We will gladly accept unworn, undamaged products purchased at full price, or products received with manufacturing defects, for an exchange or a return via store credit within 14 days of the delivery date.   

To be approved, a return must meet all the following criteria: 

• The item was shipped to an address in the U.S. or Canada. We are unable to accept returns for other international countries at this time.
• Items are in their original condition without signs of wear and with all KHOI tags (if applicable), packaging, and dust bags, included.   
• Item arrived damaged or defective but is within the 14 day return period. 
• Return was initiated, approved and postmarked using the prepaid KHOI label within 14 days from the date of order delivery. Items returned without approval are not eligible for store credit, exchange, nor refund. If a different return label is used, KHOI is not responsible for any packages that are lost or stolen. Returns and exchanges will not be processed until the package is located and received.
• Item is not marked as final sale or listed 'as-is'. Please note: all non-Jewelry items are final sale. This includes gift sets, handbags, packaging, and sunglasses.

To begin your return, click here.

To view our return policy in full, click here.