Oona Earring

1. Pre-order Items ship in approximately 4-6 weeks from order date. We are unable to expedite the shipment date nor speed of delivery.
2. We reserve the right to amend the shipment date and will communicate any changes via the e-mail on file. Please ensure that you have added help@shopkhoi.com as an email contact to ensure you receive all updates regarding your order.
3. Pre-orders and orders of in-stock items cannot be cancelled nor modified. We are unable to add or remove items from any orders.
4. Shipping fees cannot be waived or combined after purchase has been made.
5. Payment in full is required at time of purchase and the pre-order item will ship at a later date according to the communicated timeline.

Our pieces are made from brass and plated in 18K gold, finished with our signature antique gold polish.

Your items will be delivered in one of our premium KHOI packaging options. Please be aware that the packaging may vary depending on the specific needs of the product and safety considerations during shipping.

Unfortunately, we cannot fulfill requests for particular packaging choices at this time.

Should you have any concerns or need further assistance, please do not hesitate to contact our customer service team at help@shopkhoi.com.

We ship your KHOI purchases from our fulfillment center within 3-5 business days of your order (business days do not include weekends or US federal holidays). Please keep in mind that your purchases will be shipped within 3-5 days of your order, not delivered. Delivery times may vary depending on the shipping address.

Our Domestic standard shipping fee is $10.00 while International shipping is available on all products starting at $35.00. Expedited and Next-Day shipping options are also available for domestic orders only.

Keep in mind that the shipping cost does not include customs fees which will be determined upon arrival into your country by your local import authorities. Transit times may vary based on local import laws and carrier schedules.